Director of Operations and Overseer of Responsibilities
Having BA degrees in Sociology and Psychology, Teaching credentials and Montessori credential, it is in the dealing with clients and caregivers and their relationships that her main area of responsibility occurs. In the office many days but also does some of the in-home intake surveys and interacts with clients and caregivers to make sure that all client needs are satisfied in the best possible way.
Director of Client Services
Ron makes sure that all areas of operation are running smoothly including the back office systems as well as interaction with potential clients and marketing to our hospitals and clinics and rehab facilities. Having a medical background and Masters Degree in Counseling Psychology he is excellent at relating to people of various backgrounds and capabilities. One of his best assets if that he has a great way with people and has the invaluable asset of great patience with everyone including his lovely wife. He keeps us all on track with the big picture. He is invaluable to Tender Heart.
Linda Walters: VP of Operations
Linda has been with Tender Heart for over 9 years and she is at the heart of all things Tender Heart. She oversees all the scheduling and makes sure that everyone knows where they are going and when they are to go there. She details what each position entails and patiently conveys this to all our caregivers. This as you may know is not an easy task but one that she handles with great grace and positive energy. She is a great listener and speaks to our many clients detailing who is coming for each shift. She manages many of the payroll tasks as well as making sure all areas are taken care of in the office. Before joining Tender heart Linda worked in Mortgage industry as a loan officer and also was an office manager to a large executive organization. Linda has three wonderful adult sons. She is invaluable to Tender Heart.
Cole Walters: Contract Director
Cole has been with Tender Heart for over 7 years and handles all incoming Caregiver applications explaining patiently the duties and qualifications necessary to secure a job referral through Tender Heart. He goes over all the necessary paperwork and makes sure that all the caregiver’s documentation is included in their application packet. He also explains how Tender Heart operates, timesheets, due dates, and expectations for possible jobs. He is instrumental in overseeing the fees paid to caregivers making sure all receive the agreed upon earned fees. He has a natural affinity for numbers and does this process quickly and efficiently. Cole served in the United States Army, including a tour of duty in Iraq. He is invaluable to Tender Heart.
Linda Feltham, RN
Linda Feltham, RN, began with Tender Heart in March 2016. As part of the TH team, she provides the initial client interview, during which she gathers background information on potential clients, in order to supply the best quality matching of caregiver to client needs. She supports their needs to remain as independent as possible. She qualified as a Registered General and Sick Children’s Nurse in London, England in 1985. She worked in community health with the elderly and other populations, till her move to California in 1998. She continued working as Nurse/Case Manager for a non-profit that provides care for adults with developmental disabilities. With many years working with seniors, it is her passion to help them achieve the best quality of life possible. She and Tender Heart Home Care are helping to do that.
The referred caregivers at Tender Heart are the real HEART of Tender Heart. Most of our caregivers tend to stay with Tender Heart for long periods of time, as long as there is work available for them. As independent domestic workers, they have many choices. We believe they choose to be referred by Tender Heart for good reasons. We believe in them and the qualities that they provide to the precious people we serve. They are deserving of the utmost respect and are given this by the our team and the clients that they serve. Obviously they are invaluable to Tender Heart.